ch444g's Privacy Policy

ch444g ("we", "our", or "platform") is a leading online betting and casino platform in Bangladesh. We take your privacy very seriously and are committed to protecting your personal information.

In this privacy policy, "personal information" refers to any information that can directly or indirectly identify a person — such as name, address, email, phone number, financial information, and device-related information.

"Processing" refers to any operation involving the collection, storage, modification, transfer, disclosure, or deletion of personal information. By continuing to use our services, you consent to the processing of your information under this policy.

ch444g may collect the following information at various stages of our relationship with you:

a) Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• National Identity Card (NID) or passport number — for identity verification
• Username and password

b) Financial Information

• bKash, Nagad, Rocket, or Upay account numbers
• Deposit and withdrawal history
• Transaction amounts and timestamps
• Bank account details (if applicable)

c) Usage and Technical Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Date and time of site visits
• Pages visited and betting activity
• Information obtained through cookies and similar tracking technologies

d) Communication Information

• Records of communication with us via live chat, email, or other channels
• Information related to complaints or requests
• Comments submitted in surveys or feedback forms

ch444g uses your personal information for the following legitimate purposes:

• Creating and managing accounts and ensuring identity verification
• Accepting deposits, paying out winnings, and processing transactions
• Verification required for anti-money laundering (AML) and fraud prevention
• Ensuring platform security and detecting unauthorized activity
• Providing and improving betting and gaming services
• Providing customer service and technical support
• Meeting applicable legal obligations
• Applying responsible gaming guidelines
• Conducting analysis to improve service quality
• Sending relevant notifications and offers based on user consent

ch444g may share your information with third parties in limited and specific circumstances:

a) Payment Processors

Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These partners have their own privacy policies and follow applicable security standards.

b) Technology and Service Partners

Game providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, etc.), cybersecurity firms, and IT service providers may use limited information under contractual confidentiality agreements.

c) Legal Obligations

We may be required to share information with authorities to comply with court orders, lawful requests from investigative agencies, or applicable legal requirements.

d) Fraud and Crime Prevention

Information may be shared with relevant agencies to prevent money laundering, fraud, or misuse of the platform.

Outside of the cases mentioned above, ch444g will not disclose your personal information to any third party without your explicit consent.

ch444g has implemented industry-standard technical and administrative measures to keep your personal information secure:

Technical Safeguards

• SSL (Secure Socket Layer) encryption used for all data transfers
• AES-256 encryption for stored data
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication option

Retention Period

Your information is retained for the duration of your active account and for as long as required by legal obligations. Even after account closure, certain information may be kept for a minimum of five years in compliance with anti-money laundering regulations.

The ch444g website uses cookies and similar technologies. These are small data files stored on your device that help the site function properly and improve your experience.

Types of Cookies

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Remember your preferences and language settings.
• Analytics Cookies: Collect anonymous data to understand site usage patterns.
• Advertising Cookies: Used to show relevant ads based on your interests.

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the site.

ch444g is committed to giving you maximum control over your personal information. You have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In some cases, you can request that data processing be limited.
• Right to Data Portability: In certain circumstances, you have the right to receive your information in a structured format.
• Right to Object: You can object to the processing of your information for certain purposes, including direct marketing.
• Right to Withdraw Consent: You can withdraw your consent at any time.

To exercise these rights, send an email to [email protected]. We will respond within 30 working days of receiving your request.

The ch444g platform may include game provider services and payment gateways. These third-party services have their own privacy policies and ch444g is not responsible for their policies.

We maintain privacy protection agreements with our partners and regularly verify their data protection practices. We still advise that you read the privacy policy of the relevant third party.

ch444g provides services only to those aged 21 or above. We do not intentionally collect personal information from anyone under the age of 21.

If we believe that a minor is using our platform, we will immediately suspend that account and delete all associated information. If you are aware of such a situation, please notify us at [email protected].

ch444g reserves the right to update or change this privacy policy at any time. If there are any significant changes, we will:

• Publish a clear notice on the website
• Send a notification to the registered email address
• Update the date of the revised policy

Continued use of the platform after changes will be considered acceptance of the revised policy. For significant changes, new consent may be sought from you.

ch444g's servers and partner organizations may be located in various countries. Your information may be processed outside of Bangladesh. However, for any international data transfer, we ensure that:

• Adequate data protection measures are in place in the destination country
• Contractual safeguards have been properly implemented
• Third parties are bound to comply with our privacy standards

If you have any questions, concerns, or complaints about this privacy policy, or to make any request regarding your information, please contact us through the following: